Are LG air conditioners the right choice?
In short worth a look if the look of the indoor unit matters to you (the ARTCOOL range) or you already run LG appliances from one app. LG gives 5 years parts and labour on its residential splits, plus extra years on the high wall compressor (parts only).
LG Electronics is a South Korean multinational with a substantial presence in Australian homes across appliances and electronics.
In air conditioning, LG competes on design, smart features and a long compressor warranty.
The range
LG covers the main residential categories:
- Single split inverter systems, including the ARTCOOL range, with ARTCOOL Mirror models using a mirrored front panel rather than the usual white plastic
- Multi split inverter systems
- Ducted systems
- Dehumidifiers
Capacities span the usual residential range, from small bedrooms to large open-plan areas.
ThinQ smart control
Most LG systems support the LG ThinQ app, which lets you control the air conditioner from a phone whether you are home or not. It requires a compatible smartphone, a home Wi-Fi connection and product registration. If you already run other LG appliances, they share the same app.
Warranty
LG gives 5 years parts and labour on its residential high wall, cassette, ducted and multi split systems. On high wall splits it adds a further 5 years on the compressor, parts only (LG’s warranty terms, checked 4 Oct 2026).
Read the second part carefully. The extra compressor years cover that one component, on a parts-only basis, so the labour to fit it is yours. The whole-system cover is the 5 years parts and labour, the same as most major brands.
Both are worth having. When comparing quotes, ask for:
- The full warranty on the whole system, and how long it runs
- Whether it covers parts and labour or parts only
- What the compressor warranty specifically covers, and whether labour is included
What the Government’s energy register shows
The Australian Government’s Energy Rating register lists 105 current LG registrations for sale in Australia, as at . Manufacturers have to register every air conditioner sold here with the energy efficiency regulator, along with its tested efficiency.
- Bedroom size (2.0 to 3.0kW wall split, reverse cycle): the most efficient of 5 rates 5 stars for cooling and 3 for heating in the average climate zone
- Living area size (6.0 to 8.0kW wall split, reverse cycle): the most efficient of 7 rates 4.5 stars for cooling and 2.5 for heating
The stars come from the manufacturer’s own tests, submitted to the regulator. They are a fair guide to running cost, not to reliability, and a half-star difference between brands is not worth choosing on. A registration stays listed until it expires, so not every one is still on sale. Check the label for the exact model you are quoted, or look it up on the Energy Rating calculator.
Source: Energy Rating data, Australian Government Department of Climate Change, Energy, the Environment and Water, licensed under CC BY 3.0 AU. Data as at .
Who LG suits
A good fit if:
- The look of the indoor unit matters to you. ARTCOOL is one of the few ranges that treats this as a design problem
- You already use LG appliances and want them in one app
- The extra compressor cover on a high wall split appeals to you, and you understand it is parts only
Look elsewhere if:
- You want labour covered on the compressor beyond 5 years. LG’s extra compressor years are parts only
- You want the longest warranty in the market. Toshiba offers 7 years
Before you buy
- Get the model number and check the Zoned Energy Rating Label rating for your climate zone
- Get the full warranty terms in writing, not just the compressor headline
- Confirm there is an LG air conditioning service agent in your area
- Compare your quotes for the same capacity
A reminder about installation only a licensed technician can install an air conditioning system. Anyone installing or servicing a refrigerated air conditioner needs a Refrigerant Handling Licence from the Australian Refrigeration Council. Handling refrigerant without one is an offence. You can check any installer’s licence on the national register at lookforthetick.com.au. Our guide to choosing a reliable installer covers what else to check.