First, make sure you have the right Mitsubishi
There are two separate companies selling air conditioners in Australia under the Mitsubishi name: Mitsubishi Electric and Mitsubishi Heavy Industries. They share a name and a similar three-diamond logo for historical reasons, but today they are independent companies and direct competitors.
This page is about Mitsubishi Electric.
If you are not sure which one you have been quoted, ask for the model number. Our comparison page explains the difference.
Are Mitsubishi Electric air conditioners the right choice?
In short the broadest choice of indoor unit styles, a clear 5 year parts and labour warranty on its M and S series, and a large national service network.
Mitsubishi Electric has been selling air conditioning in Australia for over 50 years. It has a broad range and a national service network.
Its main strength is breadth. If you need something other than a standard high-wall unit, Mitsubishi Electric usually has an option.
The range
- Wall-mounted split systems from 2.0kW to 9.0kW, in reverse cycle and cool only, including the MSZ-AP series
- Multi-split systems
- Floor-standing consoles, useful in rooms with full-height windows or limited wall space
- Ceiling cassettes
- Ducted systems, including the PEA-M-GAA series at 10kW to 14kW
- Commercial systems
Wi-Fi control is available on many models. The MSZ-AP series uses a Dual Barrier Coating intended to reduce dust and dirt building up inside the unit.
Warranty
Mitsubishi Electric M and S series models carry a 5 year parts and labour warranty for residential applications.
That is a clear, standard warranty, in line with most of the major brands. The fact that it covers labour matters: a parts-only warranty leaves you paying the call-out and the work, which is usually the larger part of a repair bill.
What the Government’s energy register shows
The Australian Government’s Energy Rating register lists 246 current Mitsubishi Electric registrations for sale in Australia, as at . Manufacturers have to register every air conditioner sold here with the energy efficiency regulator, along with its tested efficiency.
- Bedroom size (2.0 to 3.0kW wall split, reverse cycle): the most efficient of 9 rates 5.5 stars for cooling and 3.5 for heating in the average climate zone
- Living area size (6.0 to 8.0kW wall split, reverse cycle): the most efficient of 13 rates 4 stars for cooling and 2.5 for heating
The stars come from the manufacturer’s own tests, submitted to the regulator. They are a fair guide to running cost, not to reliability, and a half-star difference between brands is not worth choosing on. A registration stays listed until it expires, so not every one is still on sale. Check the label for the exact model you are quoted, or look it up on the Energy Rating calculator.
Source: Energy Rating data, Australian Government Department of Climate Change, Energy, the Environment and Water, licensed under CC BY 3.0 AU. Data as at .
Who Mitsubishi Electric suits
A good fit if:
- You need a particular indoor unit style: a floor console, a cassette, or a specific ducted configuration
- You want a clear 5 year parts and labour warranty
- You want a large national service and parts network
- Your installer knows the brand well and stands behind it
Look elsewhere if:
- Purchase price is your main constraint
Before you buy
- Confirm you are being quoted Electric, not Heavy Industries. Get the model number
- Look up independent reviews and test results for that specific model, not the brand
- Check the Zoned Energy Rating Label rating for your climate zone
- Confirm the 5 year parts and labour warranty applies to the model quoted
- Compare your quotes for the same capacity
A reminder about installation only a licensed technician can install an air conditioning system. Anyone installing or servicing a refrigerated air conditioner needs a Refrigerant Handling Licence from the Australian Refrigeration Council. Handling refrigerant without one is an offence. You can check any installer’s licence on the national register at lookforthetick.com.au. Our guide to choosing a reliable installer covers what else to check.